Whether you’re a retailer, designer, or just exploring our collections, our team is ready to assist with product advice, trade enquiries, or anything else you need. With over 30 years of industry experience, you can count on us for knowledgeable, friendly support.
Opening Hours
Monday
10am – 4pm
Tuesday
10am – 4pm
Wednesday
10am – 4pm
Thursday
10am – 4pm
Friday
10am – 4pm
Saturday
Closed
Sunday
Closed
For general enquiries, you can reach us directly at
enquiries@norfolkleisure.co.uk
Our team will get back to you as soon as possible.
Send us a message
Customer Service: service@norfolkleisure.co.uk
Warranty Claim Process
If you need to make a warranty claim and purchased your goods through a retailer, please provide them with the following details to ensure a smooth resolution:
- Product code/name
- A clear description of the issue you’re experiencing
- Proof of purchase (e.g., receipt or invoice)
- An image of the full set and additional comprehensive images of the issue(s)
We will work closely with the retailer to resolve the issue as quickly as possible. Thank you for your cooperation!
If you would like to reach out to us directly, please be aware that we have contractual agreements with our retailers and may not be able to provide full assistance. In such cases, we might recommend that you return to your retailer. However, to help us assist you as best as possible, please provide the following information:
- Full name
- Product code/name
- A detailed description of the issues you are experiencing
- Proof of purchase
- An image of the full set and additional comprehensive images of the issue(s)
Our team will respond to your enquiry as soon as possible. Thank you for reaching out to us!
Parts: parts@norfolkleisure.co.uk
Parts Warranty Claim Process
If you need to make a warranty claim for product parts purchased through a retailer, please provide them with the following details to assist in resolving your issue:
- Product code/name
- A clear description of the issue with the part(s)
- Proof of purchase (e.g., receipt or invoice)
- Relevant images of the faulty part(s)
We will coordinate with the retailer to ensure your claim is processed promptly. Thank you for your assistance!
Parts Out of Warranty Claim Process
If you’re looking for specific parts, we’re here to assist you! Please provide the following details:
- Full Name
- Telephone number
- Reason for parts request
- Product code/name
- List of parts required (please refer to the product instructions for part number/name)
- Images (if applicable – this can help us identify the part needed)
- Any additional comments
- Your delivery address
We appreciate your patience, our team will respond to your enquiry as soon as possible. Thank you for reaching out to us!
New Trade Enquiry: enquiries@norfolkleisure.co.uk
We welcome trade enquiries and look forward to exploring potential opportunities with you. Please provide the following details:
- Full Name
- Company/Business Name
- Telephone Number
- Are you looking to sell products online? Please state the website (if applicable)
- Are you looking to sell products from a physical location? Please state the location (if applicable)
- What products are you interested in stocking?
Our team will respond promptly to discuss how we can assist you. Thank you for considering us for your business.
Press or Marketing Enquiries: marketing@norfolkleisure.co.uk
If you’re interested in marketing collaborations, press opportunities, or media enquiries, we’d love to hear from you! Please provide the following information:
- Full Name
- Company/Business Name
- Telephone Number
- Brief Description of your enquiry
Our team will get back to you as soon as possible. Thank you for your interest in working with us!